Making our business socially
and economically useful.

Investment

£10 bn

invested in UK housing, health, energy and business infrastructure for the long term.

Customers

25%

of contacts with our customers contains some form of vulnerability.

Transparency

200

Experts have scrutinised our business and reviewed our future polices.

Fast Read

Fast Read

Welcome

We’ve an important purpose which as well as delivering growth for our investors, is designed to help customers build financial security and the whole of society to benefit from our economically and socially useful activities.

I’m delighted that 2016 saw so many new initiatives aimed at improving not only the way our business is run but also corporate ethics in all the countries we operate.

Nigel Wilson, Group Chief Executive Officer

WHO WE ARE AND WHAT WE BELIEVE IN

We believe corporate and social responsibility should be integrated into the ‘lifeblood’ of companies affecting everything they do and every relationship they have whether with customers, suppliers, governments or the whole of Society.

We are committed to be there for our customers throughout their lives aiming to provide products and services to give them value for money.

Our approach is set out in two areas, our campaigns and responsible business.

Read more in the report About us

OUR CAMPAIGNS

We campaign in important areas which reflect our core corporate purpose of helping people achieve financial security.

We have relationships with non-government organisations and non-profit organisations to share experience and create positive impact. Our current campaigns focus on Ageing Populations, Housing, Health, Responsible Investment and Energy.

RESPONSIBLE BUSINESS

We know we have a responsibility to do business better each year for our customers. We need the best solutions, the best service and crucially the very best people. We do this in the following areas:

CREATING POSITIVE IMPACT

Our achievements in 2016

Vulnerable customers
25%

Of contacts with our customers come at a time when they’re experiencing some form of vulnerability.

Responsible Investment
£10 bn

Invested in UK housing, health, energy and business infrastructure for the long term.

Transparency
200

Experts have scrutinised our business and reviewed our future polices.

Active engagement
500

Company meetings held by LGIM corporate governance covering issues such as: board composition, pay, company strategy, succession planning and climate change.

ENVIRONMENTAL PERFORMANCE

We have rigorous targets to manage natural resources in the forms of energy, waste and water in our own properties and in our commercial property portfolio. In 2016 we made the following progress in these areas again our 2013 baseline:

Waste

+3%

Water (CuM)

-24%

Travel (tonnes CO2e)

-5%

Total Carbon

+31%

Paper (tonnes)

-8%

Energy

-13%

Read more in the report Environmental data

LOOKING AHEAD

Our Group Corporate Responsibility and Ethics Committee set the targets for the future. There are a wide range of targets for 2017 to 2023.

These include moving to a low carbon economy, making society more resilient with our financial solutions, creating new investments for the future economy and running our business to a higher standard each year.