Who we are and what we believe

180 years of improving lives

We first started trading in 1836, which means for over 180 years we’ve helped people protect against unforeseen circumstances in their lives and save for a better and happier financial future.

We’re now one of the world’s top ten asset management groups as well as retaining our expertise in managing risk. We’re the UK’s biggest provider of life insurance cover and have growing insurance businesses in the US and India. We’re also expanding our international asset management businesses beyond the UK, with an already successful business in the US and growing businesses in the Gulf, Europe and Asia.

We have six businesses: Legal & General Retirement, Legal & General Investment Management, Legal & General Capital, Legal & General Insurance, Savings and General Insurance. And a joint venture with IndiaFirst Life.

At the end of 2016 we provided insurance cover or looked after the individual savings for more than 15 million people worldwide, managing the investments of around 3,000 institutional clients. We have over £894 billion in assets under management, being responsible for the savings and investments of individuals, their families, pension schemes and financial institutions. Our large scale gives us an added responsibility to use our economic expertise and investment strength and take a position of leadership in broader society. Our fundamental company purpose is to help people achieve financial resilience with the protection that insurance and savings bring, helping them build a secure and rewarding future.

We’re committed to be there for our customers throughout their lives, aiming to provide products and services that give them value for money. We want to be accessible to everyone, whatever their age or wealth, as our aim is to give people real financial independence.

Customers come first

By serving our customers’ needs, we can build financial success for the Legal & General Group. Our customers come first, but there are three other core groups of stakeholders who we want to benefit from the success of our business:

  1. Our shareholders and investors
    We’re owned by our shareholders so it’s important we give them a good return on their investments. Many institutional shareholders invest in our shares to provide investment returns on behalf of pension schemes, providing for millions of people.
  2. Our people
    We employ around 7,000 people in the UK and around the world and seek to build an ever closer engagement with them, listening to their views and understanding how they contribute towards our success.
  3. Our communities and wider society
    We aim to deliver real value to our communities, not only by helping people build secure financial futures, but by investing in the towns and cities we live in. We want to help the neediest in our communities through our programmes of working with Non-Government Organisations (NGOs).

The complexity of our business means that there are other groups that we engage closely with in order to create financial resilience for our customers:

Our business partners and corporate clients

We work with the majority of the UK’s largest companies in all sorts of ways, for example, we provide:

  1. Pension and protection schemes for their employees
  2. Financial products and services for their customers
  3. Services for our own businesses covering functions such as IT, office services, shareholder services and creative services.

The companies we invest in

We invest in other companies’ shares, bonds and real assets to generate investment returns for our institutional and retail customers and our customer and shareholder funds.

Governments and regulators

We work with the government and regulators to help build positive solutions to many of society’s major financial issues. Our policy work benefits wider society as well as our customers and shareholders.

Non-government organisations (NGOs), including charities

We work with NGOs to extend the benefits of our social responsibility campaigns beyond our own customers to the most vulnerable people in society. At the same time our people learn from each NGO’s vast specialist experience, with both parties sharing experiences for mutual benefit.

What we believe in

Our culture is based around a number of core beliefs which influence our behaviour in everything we do.

These are embedded into our board’s and our employees’ thinking, so that our strategy and actions reflect our understanding of these fundamental beliefs.

Ageing population - Delivering financial resilience

Our corporate goal is to help people achieve lifetime financial independence through personal ownership of insurance and savings products.

Housing – Homes

Our work on housing aims to improve the supply of houses in the UK, for people seeking to buy, rent or accommodation in later life.

Health – Protecting families

We aim to improve the general health and wellbeing of the population, through personal initiatives and joint campaigns in the workplace with employers.

Responsibility in investment – Investing

The scale of our business and our strength in index products means we invest in most sectors and most large companies globally. We seek to influence and hold to account boards and management to ensure companies are well positioned to create sustainable long-term value by integrating all material aspects of environmental, social and governance (ESG) factors.

Energy - Creating a low carbon future

We’re committed to reducing our impact in environmental and climate risk. We have set ourselves low- carbon targets and have made clean energy a key part of our direct investment strategy.

Responsible business - Diversity

We recognise that we need to make our company more inclusive and develop greater tolerance towards all people, whatever their background.

Vulnerable customers - Helping vulnerable customers

Our vulnerable customer committee helps ensure that our products and the service we provide meets the needs of people with vulnerabilities, such as the elderly, people with disabilities and the recently bereaved

Market inclusiveness - Improving social mobility and equality of opportunities

We believe that financial services need to be more accessible and we want to encourage people to engage more closely with the financial services industry by reforming the provision of advice and guidance and by developing products which meet the needs of a very wide range of differing social groups.

Transparency - Trust, transparency and ethical business behaviour

We demand the highest standards of ethical behaviour from our board, employees and all our stakeholders. We work to build trust with our customers and act in a transparent way towards all our stakeholders.

Community – Supporting wider society

Our people in all our UK and international businesses are committed to supporting their communities through volunteering and fundraising. In this way we can reach out to some of the most vulnerable people in society.

Living our beliefs

Our purpose is to help our customers achieve financial security while being economically and socially useful. Our success in meeting this prime goal also enables us to reward shareholders, help our communities and invest a growing part of our overall policyholder and shareholder funds into direct investments, which help all parts of society. Our strategic actions are influenced by six growth drivers, which make sure what we do is based upon trends which affect people’s lives right around the world.

Doing the right thing

We’re convinced that corporate and social responsibility should be integrated into the ‘lifeblood’ of companies, affecting everything they do and every relationship they have, whether with customers, with suppliers, with governments or the whole of society. We've a duty to help over 10 million of our customers in the UK who rely on us for insurance, savings and investments as well as over one million in the US and four million in India.

We work with people from the third sector, primarily by sharing expertise. This means that we help our charity partners understand more about the financial risks that consumers face in health, housing and providing retirement income. In return, our partners help us understand the key realities that people face in their daily lives. We’ve described this in more detail in the sections on our campaigns.