Customer Commitments.

We commit Governed by 2011 Proposed External Targets
Group Ethics Committee
To helping our customers to improve their understanding of our products so they can decide which product is right for them.
To providing our customers with clear information so they can reassure themselves that the product they bought remains right for them throughout their relationship with us.
To listening to and acting upon customer feedback about our products and services.
To making it easier for our customers to do business with us. Reduce the number of customer complaints as a % of our customer base (0.47% complained in 2010).